VSA Custom Design
Last Updated: February 18th, 2026
At VSA Custom Design, most products are custom-made and personalized specifically for each customer. Because of this, our return policy differs from traditional retail stores.
Please review the information below carefully before placing your order.
Most items sold through VSA Custom Design are:
Production begins after:
We are not responsible for:
Please review proofs carefully before approving.
If a product is clearly labeled as non-custom and eligible for return:
Return approval is required before shipping an item back.
If your order arrives damaged or contains a manufacturing defect:
After review, we may:
Do not discard damaged packaging until the issue is resolved.
For custom organizers or inserts:
Customers are responsible for providing accurate:
If incorrect information is provided and the product does not fit as expected, it is not eligible for refund.
If a manufacturing defect caused the issue, we will correct it.
Orders may be modified or canceled only if production has not yet started.
Once:
The order may no longer be canceled.
If tracking shows “Delivered” but you cannot locate your package:
VSA Custom Design is not responsible for stolen packages after delivery confirmation.
If a package is confirmed lost in transit by the carrier, we will assist in filing a claim.
Approved refunds (if applicable) will be issued:
Shipping costs are non-refundable unless the error was ours.
To request return assistance or report an issue, contact:
VSA Custom Design
Email: victags@vsacustomdesign.com
Location: Parker, Colorado
Please include:
We reserve the right to modify this Return Policy at any time. Changes will be reflected with an updated “Last Updated” date at the top of this page.
