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SHIPPING & PAYMENT INFORMATION

VSA Custom Design
Last Updated: Feb 18th, 2026


1. Order Processing Times

Most products are custom-made to order.

Standard Processing Time:

  • 2–5 business days after proof approval

Processing time may vary depending on:

  • Design complexity
  • Order volume
  • Material availability
  • Seasonal demand

Production does not begin until:

  • Payment is received
  • Digital proof is approved (if applicable)

2. Local Delivery & Pickup (Parker, CO Area)

We offer local delivery within approximately 30 minutes of Parker, Colorado (ZIP 80134).

Local Delivery:

  • Available within supported ZIP codes
  • May be free on qualifying orders
  • Lower-value orders may include a small delivery fee
  • Delivery scheduling may require coordination

3. Domestic Shipping (United States)

We ship within the United States via:

  • USPS
  • UPS (when applicable)

Shipping options and pricing are calculated at checkout based on:

  • Order weight
  • Package dimensions
  • Destination ZIP code
  • Selected shipping speed

4. International Shipping

International shipping may be available for select products.

Customers are responsible for:

  • Customs fees
  • Import duties
  • VAT or country-specific taxes

Delivery times for international shipments vary by country and carrier.


5. Supported Shipping Zones

We currently ship to:

  • United States (lower 48 states)

If your location is not supported, please contact us before placing an order.


6. Shipping Costs

Shipping costs are calculated at checkout and are based on:

  • Carrier rates
  • Package size and weight
  • Destination
  • Delivery speed selected

We reserve the right to adjust shipping methods if necessary to ensure safe delivery.


7. Delivery Timeframes

Estimated delivery times:

  • USPS Ground Advantage: 2–5 business days
  • Priority Mail: 1–3 business days
  • Local delivery: Coordinated within 1–3 days after completion

Please note:

Shipping timelines are estimates only and are not guaranteed. We are not responsible for carrier delays due to weather, holidays, or operational disruptions.


8. Returns & Exchanges

Because most items are custom and personalized:

Custom Items:

Custom and personalized products are non-refundable unless:

  • There is a manufacturing defect
  • An error was made by VSA Custom Design

Non-Custom Items:

Non-custom items may be eligible for return within 14 days if:

  • Unused
  • In original condition
  • Returned at customer expense

9. Damaged or Defective Items

If your order arrives damaged:

  • Contact us within 5 days of delivery
  • Provide clear photos of damage and packaging
  • Retain original packaging until instructed

We may:

  • Replace the item
  • Issue a partial refund
  • Provide a full replacement at our discretion

10. Lost Packages

If tracking shows delivered but you cannot locate your package:

  • Contact the shipping carrier first
  • Verify your shipping address
  • Check with neighbors

If a package is confirmed lost in transit, we will work with the carrier to resolve the issue.

We are not responsible for incorrect addresses entered at checkout.


11. Payment Options

We accept secure payments through:

  • Credit and Debit Cards
  • Other secure methods supported by Ecwid / Lightspeed Payments

All payments are processed through encrypted third-party payment providers.

We do not store full credit card numbers.


12. Payment Requirements

  • Full payment is required before production begins.
  • Custom orders requiring design work may require a non-refundable design deposit.
  • Orders will not enter production until payment is confirmed.

If payment is declined or reversed, the order may be canceled.


13. Order Changes & Cancellations

Orders may be modified or canceled only if production has not begun.

Once:

  • A digital proof is approved, OR
  • Printing has started

The order may no longer be canceled.


14. Contact Information

For shipping or payment questions, please contact:

VSA Custom Design
Email: victags@vsacustomdesign.com
Location: Parker, Colorado
Website: www.vsacustomdesign.com

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